I welcome your reference and use of this material under the usual creative commons/academic referencing. The list below is not complete, but has highlights from my publishing career.
Journal Articles
Denise Jackson, Linda Riebe, Stephanie Meek, Madeleine Ogilvie, Alf Kuilboer, Laurie Murphy, Nathalie Collins, Karina Lynch & Mandy Brock (2020) Using an industry-aligned capabilities framework to effectively assess student performance in non-accredited work-integrated learning contexts, Teaching in Higher Education,
Collins, N, & Murphy, J. (2014). “Communitas and Civitas: Modelling Customer Collectives.” Journal of the Global Scholars of Marketing Science, 24(3).
Collins, N., Murphy, J. (2010) “Playing the infinite game: Marketing in the post-industrial economy” Journal of Customer Behaviour, Dec 2010, Vol 9, No.4, pp. 345-355.
Industry Articles
Collins, N., Haskell-Dowland, P. Volkheimer, J. (2023) “Big Tech is firing employees by the thousands. Why?” The Conversation, January 2023
Collins, N., Haskell-Dowland, P. Volkheimer, J (2023) “Why Alexa is not your friend” Information Age, January 2023.
Collins, N (2021) “How the attention economy helps stoke aggression towards retail workers” The Conversation, December 2021.
Haskell-Dowland, P. & Collins, N. (2021) “Beware of tax scams this End of Financial Year” The Conversation, June 2021.
Collins, N. (2021) “Jacinda Arden calls for ‘ethical algorithms’ to combat online extremism. What this means.” The Conversation, May 2021.
Collins, N., Haskell-Dowland, P, Volkheimer, J. (2021) “How to encourage Cyber Safer behaviour at work without becoming the office grouch.” The Conversation, February 2021.
Haskell-Dowland, P. & Collins, N. “Trumps TikTok deal explained: Who is Oracle? Why Walmart?And what does it mean for our data?” The Conversation, September 20209.
Collins, N. (2020) “Nice to meet you, now back off! How to socially distance without seeming rude” The Conversation, March 23, 2020.
Collins, N. & Volkheimer, J. (2019) “Baby Yoda: The meme making it a very Disney+ Christmas.” The Conversation, December 17, 2019.
Collins, N. & Volkheimer, J. (2019) “Could managers BE any more authentic? Three ways you can improve your leadership skills by watching Friends.” The Conversation, September 18, 2019.
ServiceNow (2019) “Q and A: Leveraging technology to improve the customer experience.” Healthcare IT News, September 5, 2019.
Collins, N. & Volkheimer, J. (2019) “Just like HAL, your voice assistant isn’t working for you even if it feels it is.” The Conversation, February 18, 2019.
Book Chapters
Collins, N., Volkheimer, J. & Murphy, J. (2019) Who’s who: setting a standard nomenclature using a fan folksonomy. The Handbook of Research on the Impact of Fandom on Society and Consumerism. Wang, Charles, Ed.
Collins, Nathalie & Murphy, Jamie (2017), Segmenting Fan Communities: Toward a Taxonomy for Researchers and Industry, Exploring the Rise of Fandom in Consumer Culture. Wang, Charles, Ed.
Collins, Nathalie, Gläbe, Hanna, Mizerski, Dick, & Murphy, Jamie (2016). Identifying Customer Evangelists Brand Meaning Management (pp. 175-206).
Collins, N., Murphy, J. (2010) The Hajj: An Illustration of 360 degree authenticity. Tourism in the Muslim World Noel Scott, Ed.
Peer Reviewed Conferences
Collins, N., Tabibian, S. A. , Brouwer, S., Byrne-Theodorou, R., Diaz Castellar, D., Choudhry, T., Legoke, S., Katis, J., Li, H., Williams, E., Yang, J. (2018) Contextualising for Culture Shock: Higher Education Delivery to Predominantly South Asian Students in Australia. eCulture Teaching and Learning Conference, Edith Cowan University, Joondalup Western Australia.
Collins, N., David Hodgson, Renee Strauss, Lynelle Watts (2013) Authenticity in Student Recruitment: Social Work and Paramedicine. eCulture ECU Teaching and Learning Conference, Perth, Western Australia (Nov, 2013)
Collins, N., Murphy, J (2013) Developing a Customer Evangelism Scale Using Faith-Based Volunteer Tourism Data. Service Science and Management Forum, Las Vegas, USA (August, 2013)
Collins, N., Watts, L. (2013) Network Narratives Revisited: Authenticity in Seeded Online Community Promotions. Service Science and Management Forum, Las Vegas, USA (August, 2013)
Collins, N., Murphy, J. (2013) Of Geeks and Achievers: Exploring Brand Community Tourism and the Infinite Game. Academy of Marketing Science World Marketing Congress, Melbourne Australia (July, 2013)
Collins, N. (2013) The Ideal Marketer is an Authentic Marketer. Academy of Marketing Science World Marketing Congress, Melbourne Australia (July, 2013)
Collins, N., Murphy, J. (2013) Towards a Folk Taxonomy of Popular New Media Marketing Terms. Asia Pacific Council of Hotel, Restaurant and Institutional Education Conference, Macao SAR, China (May, 2013)
Collins, N., Murphy, J. (2013) The Road to Damascus Leads to One Infinite Loop: An Introspective Adventure into Apple Computer Customer Evangelism. Asia Pacific Council of Hotel, Restaurant and Institutional Education Conference, Macao SAR, China (May, 2013)
Collins, N., Galebe, H., Murphy J (2012) An Exploratory Study Correlating Quintessence with Brand-Related Behaviour and Perceptions of Value. Asia-Pacific Association for Consumer Research Conference, Queenstown New Zealand (July, 2012)
Collins, N. (2012) Retail Liminal Spaces. Gender, Marketing and Consumer Behaviour Conference, Queenstown New Zealand (July, 2012)
Collins, N., Glaebe, H. & Murphy, J. (2011) Relationships Between Quintessence and Strong Word of Mouth Behaviour. Australia New Zealand Marketing Academy Conference, Perth Australia (November, 2011)
Collins, N., Watts, L. & Murphy, J. (2011) Keeping It Real: Applying 360 Degree Authenticity. Australia New Zealand Marketing Academy Conference, Perth, Australia (November, 2011)
Collins, N. (2011) “Beyond the Infinite Game: Operationalising Communities of Co-Creation” Service-Dominant Logic Conference, University of Auckland, New Zealand
Collins, N., Cherednichenko, B. (2010) “Can the Academy help itself?” Australian Universities Community Engagement Alliance (AUCEA) Conference, Launceston Australia
Wooltorton, S., Palmer, M., Goodwin, K., Paine, D. Collins, N. (2010) “ECU South West: Transition to Sustainability.” SEAA Biennial Conference, Adelaide Australia
Collins, N. & Murphy, J. (2009) Operationalising Co-Creation of Value: Service-Dominant Logic and the Infinite Game, Australia and New Zealand Marketing Academy Conference (ANZMAC, 2009)
Collins, N., & Murphy, J. (2009) Customer Evangelism: A Conceptual Model. Australia New Zealand Marketing Academy Conference (ANZMAC, 2009)
Collins, N. (2009) Growing Geeks: Subcultures of consumption and their formative indicators. Australia New Zealand Marketing Academy Conference Doctoral Colloquium, 2009. Presentation
Collins, N., & Watts, L. (2009) Smells Like University Spirit: Customer Evangelism as a Model for Predicting Undergraduate Student Engagement. eCulture Teaching and Learning Conference, Edith Cowan University, Joondalup Western Australia.
Collins, N. & Goyder, J. (2008) Speed Dating and Forming Undergraduate Student Groups, eCulture ECU Academic Conference (2008)
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Collins, N., Jarvis, W & Murphy, J. (2008) Deconstructing Customer Evangelism, Australia New Zealand Marketing Academy Conference (ANZMAC), 2008
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Orr, B., Collins, N.,Mizerski, K. & Murphy, J. (2008) Luxury purchases by working class males in regional Western Australia, Australia New Zealand Marketing Academy Conference (ANZMAC), 2008
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Collins, N., Murphy, J. & Liu, F. (2006) Chinese attitudes toward Australian Wine. World Wine & Travel Summit. Margaret River, WA
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Bouskela, N (1996) The Problem with the Battered Women’s Defense, UNF Undergraduate Philosophy Conference, Jacksonville, Florida
Industry Conferences, Webinars and Presentations
Collins, N. Innovation an Inspiration (Panel member). Prostate Cancer Association (WA) (May 2020)
Collins, N. Authentic Management. Project Management Institute (PMI), Western Australian Chapter (May, 2020)
Collins, N., Volkheimer, J. Divide and Conquer: Segmenting Stakeholder Resistance. Australian Institute of Project Management National Webinar, Melbourne (April, 2020)
Collins, N. Business Networking Etiquette On and Offline. ECU Be Ready Event (February & May, 2020)
Collins, N., Hughes, R., Volkheimer, J. Drinking the Tears of My Haters: Leveraging Opposing Force when Leading Projects. Australian Institute of Project Management National Conference, Melbourne (October, 2019)
Volkheimer, J, Collins, N., Stempel E, Warden, M Delivering a patient experience across the continuum of care. Knowledge19 ServiceNow National Conference, Las Vegas (May 2019)
Collins, N (2018) How to get people to work hardest on *your* project. Australian Institute of Project Management National Conference, Sydney (October, 2018). Related Webinar.
Volkheimer, J., Collins, N (2018) Why your IT department hates you, and what you can do about it. American Marketing Association (Non Profit) National Conference, Washington DC (July, 2018).
Collins, N (2017) Why being a recruiter is the best job you will ever have. National Association of Prospective Student Advisors Conference, Fremantle, Australia (November, 2017) Video
Collins, N. (2011) Who’s Spreading the Word in Your Social Media Community?. Universities Australia Marketing Conference, Perth, Australia (September 2011)
Collins, N. (2011) Authenticity in Equity Group Recruitment. Universities Australia Marketing Conference, Perth, Australia (September 2011)
Collins, N., Watts, L, Murphy, J (2011) Keeping it real: 360 degree authenticity applied to a Social Work Day project at ECU SW, Edith Cowan University Research Staff and Student Meeting, Bunbury Western Australia
Collins, N. (2009) The Co-Creation of Value: Marketing as an Infinite Game. Growing Our Own Research Round Table, Edith Cowan University Bunbury Western Australia.
Textbook Contribution
Wells, W., Spence-Stone, R., Moriarty, S., Burnet, J. (2010) Advertising: Principles and Practice. Pearson Education Australia.
Poster Presentation
Collins, N. (2009) Transition to Sustainability: Marketing as an Infinite Game. eCulture Teaching and Learning Conference, Edith Cowan University, Joondalup Western Australia.
Essays
Edith Cowan University “Wax On, Wax Off: Research as a meditative journey.” 21 August 2009. Essay. Edith Cowan University Graduate Research School. Accessed on 23 September 2009. <http://www.ecu.edu.au/research/week/research-journeys/ecu-south-west/nathalie-collins>
“Country Viewpoint”. Nathalie Collins. Australian Broadcasting Corporation (Radio National), Bunbury, Western Australia, 3 October 2007.
Topic: Challenges facing young professionals in Regional Australia : View essay here
“Country Viewpoint”. Nathalie Collins. Australian Broadcasting Corporation (Radio National), Bunbury, Western Australia, 17 June 2006.
Topic: Television in Regional Western Australia : View essay here
“Country Viewpoint”. Nathalie Collins. Australian Broadcasting Corporation (Radio National), Bunbury, Western Australia, 30 September 2005.
Topic: Struggling with Infertility in Regional Western Australia : View essay here
Nathalie has acted as a peer reviewer for:
The Australia and New Zealand Marketing Academic Conference: 2008, 2009
eCulture: The ECU Academic Conference: 2008, 2009
The American Marketing Academy Summer Conference: 2009
The Infinite Game 