Media appearance: Psychological Safety in Retail

I was please to be quoted in a recent WAtoday article focusing on customer aggro in retail. Tempers get short, and people have bad days…we can’t always be at our best. It is incumbent on frontline workers to look out for each other and managers to protect staff. Retail management are legally and ethically required to provide psychological safety to their workers. And it is one of the greatest tool managers have in retaining staff.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s