I was please to be quoted in a recent WAtoday article focusing on customer aggro in retail. Tempers get short, and people have bad days…we can’t always be at our best. It is incumbent on frontline workers to look out for each other and managers to protect staff. Retail management are legally and ethically required to provide psychological safety to their workers. And it is one of the greatest tool managers have in retaining staff.

I was recently invited by ECU’s South West Campus to speak at an event for Regional, Rural and Remote women. ECU South West is where I started my ECU career almost 20 years ago. I have an attachment to that location as it hosted so much of my own development. Last week, I delivered a talk on Imposter Syndrome, which is defined as having material evidence that you are doing well and yet refusing to believe it, then developing anxiety around other people being able to discover it and anticipating the shame that would follow.

The research I conducted regarding Imposter Syndrome in order to prepare for this presentation had a few surprising facts, the chief of which is that men suffer from it as much as women do. The perception is that it holds women back more; but that is unsubstantiated. This 15 minute presentation is short, sharp and a great salve for an ache where your confidence used to be. To schedule one for your organisation, contact me.

In a recent article with my colleague Associate Professor Paul Haskell-Dowland, we posit that the recent US government moves to limit Tik Tok and We Chat are less about security and more about perceptions around security. That is not to say that the amount of data flowing through apps – or the ownersip and security of that data – isn’t important. It is to say that the ownership and access to data is a labyrinth is an understatement. To indicate that a consumer has consent – or control – over it once they download the app is a pretty story, but isn’t always true. Paul is a shining light in the international media commenting on matters regarding security and privacy – my role in this article was less technical and more about the marketing angle of it: who gains if we believe all the pretty stories?

I was recently approached by the Prostate Cancer Foundation (WA) to take part in a fundraising activity: a panel on innovation and inspiration in times of COVID-19. My co-presenters were CEOs: one of Optus Stadium (Perth) and one of the Master Builders’ Association of Western Australia. There is a a recording of the robust and interesting discussion; but more importantly there is a button to donate. If you are inclined to donate to a good cause based on their ability to generate content, I hope you find the panel worthy. This group does a lot of good work for men with cancer, and this is the start of forays into their own innovations to remain sustainable.

Working from home (WFH) can cause fatigue if you are trying to run your time the same way you would do so in an office. Those of us who work from home regularly, or are on the road all the time, know this and we structure our work lives differently. Until recently, I was a road warrior myself. Crossing time zones constantly, managing fatigue and availability, while blocking time to get work done isn’t too much of a challenge if you are used to it. As a recently certified Emily Post Business Etiquette trainer, I have been asked to write an article about managing fatigue without offending, and you can find it as part of the COVID-19 support ECU provides its staff here: https://intranet.ecu.edu.au/staff/news/overview/2020/05/zoom-sick-no-kidding-heres-how-to-be-polite-about-it