I have been lucky enough to have a lengthy (by radio standards) interview on the Australian ABC Brisbane about both the state of consumer transactions (cash vs credit vs digital wallets vs buy-now-pay-later vs debit) and tipping in Australia.
The upshot is that how we pay influences how much we pay. Pay with cash? You’re less likely to spend as much or tip as much. Use a digital wallet? You’re more likely to be buying on the fly, using your mobile.
Have a listen to them below!