I am pleased to be offering this workshop on Wednesday, 27 June in Manilla to a group of trusted and valued ECU Authorised Education Agents. This s the first opportunity to take this talk international, after its debut in the regional centre of Bunbury, Western Australia and then Sydney.
Based on the current research on Word of Mouth Marketing, Authentic Marketing and case studies on some empowering stories, this is a down-to-earth practical look on what managers can do today to stimulate WOM and more importantly, stop expending resources where it just might be wasted.
On Wednesday 18 July, I will be pleased to be presenting on the above topic at AMA Non-Profit Marketing Conference with a colleague, Mr Jeff Volkheimer of Duke Health. Jeff is the Director of Collaborative and Workforce Services. He is the kind of IT guy that works really well with people in my field – or maybe any field. We are collaborating on several research projects, and in the process of doing so mix it up as IT and marketing people tend to do. The idea for this presentation came from our ongoing discourse about the differing cultures of marketing and IT and how now, more than ever, they need to work together.
We have had a great time doing our anecdotal research. Talking to marketing people about IT and IT people about marketing has been fun. Can’t wait to watch the sparks fly at this presentation.
I was recently invited to speak at the National Association for Prospective Student Advisors, Australia Conference. The convenors gave me carte blanche on what I could discuss, so I decided to talk about how recruiting students into Vocational and higher Education was the best job someone could ever have. but just because it is the best job, doesn’t mean it’s easy. Like most jobs requiring emotional labour, it is rewarding, but taxing. My talk was actually about the different types of authenticity, and their effectiveness expressing a value proposition. However the theory was delivered through the lens of my experience as a recruiter. The video was taken on a iPhone, so it isn’t the best quality, but feel free to watch and share.
I am proud to see that a book chapter I have been working on with Dr Jamie Murphy has been published. The chapter was inspired by our annoyance at the lack of technical terminology for the segmentation of fans in consumer communities. What is the difference, for example, between a maven and a geek? And why are they different? As we conducted research into this area I felt the need for the kind of characterisation that is so prevalent in other kinds of customer analyses.
I loved exploring the genesis of different terms and demonstrating examples. Working with Jamie is always an adventure, and I look forward to further collaborations with him. Jamie is a sharp editor and an enthusiast for research and life in general. I have so much gratitude for all the opportunities he has brought to me over the years – so thanks Jamie, for this and so many other things.
As for me personally – for some things I am a geek and for some a maven. Usually I am an evangelist – or hater! I saw myself in so many characters in this chapter which is part of what made it fun to write. I hope those who read it have a good time too.
I recently had the privilege of judging the national Telsta Businesswoman of the Year awards. Doing so allowed me to take a peek into the working and personal lives of some very accomplished women in Australian business. I was inspired, not only by their accomplishments, but by the organisations that gave them the opportunities, support, training, education and chances to excel…and to make mistakes.
The experience made me reflect on two things. First, that inspiring individuals rarely exist in a vacuum. Understanding the give and take of success is very important, especially the higher you soar.
And secondly, that my employer of fourteen years, and my manager (over over ten) are integral to my success. No one person, or organisation, is perfect. And certainly the greatest gift they have given me is recognising that in me. Not every endeavour leads to great results. But every failure, or mediocre result, is a step toward those things that work really well, that delight us, that make a difference to our bottom line, and to our overall mission.
All of the women’s entries I read had challenges, they all had support, and getting where they were was a group effort. I wish them all the best, as well as their organisations, and all of the people in their future whom they will help spur forward toward success.
I an so pleased to have my presentation on “Hacking as an Infinite Game” accepted to the Western Australian Hackers Conference (WAHKON). Although hacking tends to focus on computing activity, it is an umbrella term for people who are expert, innovative and have a joy for what they do. In casual parlance, the word “hacker” mistaken for criminal behaviour – but those are actually crackers – big difference. My talk is going to be about the metaphor of the infinite game is so suitable for describing the Hacker ethic. With the Australian government’s recent focus on technology and innovation, the kind of people coming to this conference are just fascinating. I am looking forward to being around them, learning from them, and allowing them to let me play their infinite game.
With the recent release of the new iPone, iPad and iWatch, Apple has made the news all over the world again. I was fortunate enough to be called upon by 6PR Perth for an interview on Apple and brand cults, one of my favourite topics.
West Australian press (newspaper and radio) enjoyed the point of view of Star Wars from a consumer culture perspective. Thanks to the ECU Public Relations team for their support in getting me in touch with reporters who gave air time to serious research about a subject that quite a few people take very seriously…
I am delighted to advise that my colleagues Jamie Murphy, Dick Mizerski, Hanna Glaebe and myself just had out book chapterIdentifying Customer Evangelists published in the Review of Marketing Research. This special edition, focusing on brand meaning and management, was edited by Deborah McInnes – a researcher on whose work much of mine is based. She is brilliant, and her work influential and important.
The book chapter takes the first step in formalising an approach to identifying customer evangelists in a quantitative way – which helps with the stronger push toward analytics and big data in marketing. The research demonstrates that it is possible to identify customer evangelists through key questions in a survey (as their buying behaviour may not differentiate them from other customers) and therefore, once identified, perhaps harness their word of mouth power for various brand-related activities.
This book chapter was also the final piece of research directly related to and incorporated in my doctoral thesis. All of my co-authors on this work not only were colleagues in this paper; they supported me in completing my PhD. I would like to acknowledge their support on both this paper and my research.