The best job you will ever have, seriously.

I was recently invited to speak at the National Association for Prospective Student Advisors, Australia Conference. The convenors gave me carte blanche on what I could discuss, so I decided to talk about how recruiting students into Vocational and higher Education was  the best job someone could ever have. but just because it is the best job, doesn’t mean it’s easy. Like most jobs requiring emotional labour, it is rewarding, but taxing. My talk was actually about the different types of authenticity, and their effectiveness expressing a value proposition. However the theory was delivered through the lens of my experience as a recruiter. The video was taken on a iPhone, so it isn’t the best quality, but feel free to watch and share.

Published: Book chapter on a folk taxonomy of fan communities

I am proud to see that a book chapter I have been working on with Dr Jamie Murphy has been published. The chapter was inspired by our annoyance at the lack of technical terminology for the segmentation of fans in consumer communities. What is the difference, for example, between a maven and a geek? And why are they different? As we conducted research into this area I felt the need for the kind of characterisation that is so prevalent in other kinds of customer analyses.

I loved exploring the genesis of different terms and demonstrating examples. Working with Jamie is always an adventure, and I look forward to further collaborations with him. Jamie is a sharp editor and an enthusiast for research and life in general. I have so much gratitude for all the opportunities he has brought to me over the years – so thanks Jamie, for this and so many other things.

As for me personally – for some things I am a geek and for some a maven. Usually I am an evangelist – or hater! I saw myself in so many characters in this chapter which is part of what made it fun to write. I hope those who read it have a good time too.

 

Conference Presentation: WA Hackers Conference

I an so pleased to have my presentation on “Hacking as an Infinite Game” accepted to the Western Australian HWAHKONackers Conference (WAHKON). Although hacking tends to focus on computing activity, it is an umbrella term for people who are expert, innovative and have a joy for what they do. In casual parlance, the word “hacker” mistaken for criminal behaviour – but those are actually crackers – big difference.  My talk is going to be about the metaphor of the infinite game is so suitable for describing the Hacker ethic. With the Australian government’s recent focus on technology and innovation, the kind of people coming to this conference are just fascinating. I am looking forward to being around them, learning from them, and allowing them to let me play their infinite game.

Thank you.

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My first official outing as “Dr Nat” — didn’t even have time to update my name badge.

I received some exciting news this month, I have finally been formally recognised as completing all of the requirements of my PhD. That’s right, I have finished the program I commenced in 2008.

Getting a PhD was easier–and harder–than I thought. My undergraduate degree in Philosophy had given me a great foundation for research work. My ability to argue was also very well developed (some would say overdeveloped); so taking a position and then seeking to prove or disprove it was less of a challenge to me than it might have been to others.

The emotional journey, however, was harder than I anticipated. This was a long project as I worked full time while I encountered every beaurocratic frustration in my path. The hardest part of this was not the work. It was the stuff surrounding the work.

All the while though, my network of family, friends and colleagues spurred me on. Between now and September when I cross the stage, I will spend much of my time thanking them all individually. After that, my job is to pay it forward and support others. I am looking forward to that.

Advertising Textbook Contribution

Several years ago, I contributed to an Australian Edition of a university Advertising textbook. I recently was asked to revisit my contribution, as they have decided to use the work I contributed on Customer Evangelism again. It is great to see this kind of research being included in a text used to teach Communications students. I was particularly chuffed that the textbook is being used at the university where I work, Edith Cowan University.

Below is an excerpt from the original contribution to the book.

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